capsa Casino & Sportsbook Data Care
This page describes what we collect when you use capsa and how we keep that data protected. We at capsa take your privacy seriously—whether you're logging in from Jakarta, Surabaya, or anywhere our services are available by law. Our commitment is to be transparent about what information we gather, how we use it, and what rights you have over your own data.
When you open an account on capsa, deposit funds via DANA, e-wallet, mobile banking, or any of our supported payment methods, or place a bet on Liga 1 or live-dealer tables, you're sharing personal details with us. We handle that responsibility carefully. This policy sets out exactly how we do it.
What We Collect on capsa
We collect your email address, phone number, and national identity details when you register an account on capsa. During account verification, we ask for a photo of your ID and a selfie to confirm you are who you say you are. This is standard KYC (Know Your Customer) practice and helps us prevent fraud and money laundering.
When you make a deposit on capsa using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer to mobile banking, local payment, online payment, or e-wallet, we record the transaction details—amount, timestamp, and payment method. We also log your IP address, device type, and browser information each time you log in. This helps us spot unusual activity and protect your account.
Our capsa platform tracks your betting history, game play, and account balance. We store cookies on your device to remember your login preferences and language choice. If you contact our support team, we keep a record of your messages and our responses.
How We Use Your Data
We use your email and phone number to send you account notifications—login alerts, deposit confirmations, and withdrawal updates. Our capsa team may contact you if we need to verify your identity or if there's an issue with your account. We never send unsolicited marketing unless you opt in.
Your payment information is used solely to process deposits and withdrawals. We do not store your full credit card or bank details on our servers; payment processors handle that encryption. Your betting history helps us personalise your capsa experience—for example, showing you markets related to sports you follow, like Piala Indonesia or MotoGP.
We analyse aggregate, anonymised data to improve our platform. For instance, we might study which payment methods are most popular in Medan or Bandung, or which game categories draw the most players. This helps us serve you better, but we never identify you personally in that analysis.
Third-Party Processors
Our capsa platform relies on third-party services to operate safely. Payment processors (for mobile banking, local payment, online payment, and bank transfers) receive your transaction data. Fraud-detection vendors scan your login patterns and device fingerprints. Email and SMS providers deliver our notifications. Cloud hosting companies store our servers, which may sit outside Indonesia.
We have data-processing agreements with each vendor, requiring them to protect your information and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or to share it with other clients.
Your Rights
You have the right to request a copy of all personal data we hold about you on capsa. You can ask us to correct inaccurate information, delete your account and associated data (subject to legal retention requirements), or restrict how we use your information. To exercise these rights, contact our support team in English or your local language during business hours.
If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. Our capsa support team will also help you understand your options.
Cookies and Tracking
We use cookies to keep you logged into capsa and to remember your preferences. These are essential for the platform to function. We also use analytics cookies to understand how you navigate our site—which pages you visit, how long you stay, and which payment methods you explore. This helps us spot broken links and improve the user experience.
You can disable non-essential cookies in your browser settings, but doing so may affect your capsa experience. We do not use cookies to track you across other websites.
Data Retention
We keep your account data for as long as your capsa account is active. After you close your account, we retain transaction records for seven years to comply with anti-money-laundering regulations. We delete other personal data within 90 days, unless we are required by law to keep it longer.
Our capsa servers may be located outside your jurisdiction. By using our platform, you consent to your data being transferred and stored internationally, subject to the same protections outlined in this policy.
Contact capsa
If you have questions about how we handle your data on capsa, or if you wish to exercise your privacy rights, reach out to our support team. We respond to data-access requests within 30 days. Our team is available in English and local languages during business hours.
We update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on capsa. Your continued use of our platform after such changes means you accept the updated policy.