capsaTerms of Use

When you create an account on capsa, you agree to our terms of use. We set out these terms to clarify what we expect from our users and what you can expect from us. Our capsa platform operates in jurisdictions where online gaming and sportsbook services are legally permitted, and we require all account holders to comply with local law.

Our terms cover account opening, deposits and withdrawals, bonus conditions, dispute resolution, and our jurisdiction policy. We enforce these terms consistently across all capsa users, whether you are betting on Liga 1 football, playing live-dealer blackjack, or using our slot games. If you have questions about any term, our support team can clarify in English or local languages.

This page outlines the key conditions for using capsa. By creating an account, you confirm that you have read and accepted these terms.

Account Opening and Eligibility on capsa

To open a capsa account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

When you register on capsa, you provide your email, create a password, and complete our account verification process. We ask for your identity document (KTP or passport), proof of address, and a selfie holding your ID. This verification protects both you and our platform and ensures compliance with regional regulations. Verification typically completes within one business day.

Your capsa account is personal and non-transferable. You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, contact our support team immediately. We can help you secure your account and review any suspicious transactions.

Deposits, Withdrawals, and Payment Terms on capsa

capsa supports multiple payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank virtual accounts. When you deposit funds, you authorize capsa to process the transaction through your chosen payment provider. We do not charge deposit fees, though your bank or e-wallet provider may apply standard charges.

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  Deposit processingDeposits

  E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) arrive instantly. Bank transfers process during business hours and typically complete within one business day.

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  Withdrawal requestsWithdrawals

  You can request a withdrawal at any time. We process withdrawal requests during business hours. Most transfers complete within one business day.

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  Withdrawal feesFees

  capsa does not charge withdrawal fees. Your bank or e-wallet provider may apply standard charges.

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  Account balanceBalance

  Your capsa account balance is shared across all game categories: sports betting, live-dealer tables, and slots.

All deposits and withdrawals are recorded in your capsa account history. You can view your full transaction log at any time by logging in to your account. If you dispute a transaction, contact our support team with details, and we will investigate within one business day.

Bonus and Promotional Terms on capsa

capsa may offer promotional bonuses or welcome offers to new or existing account holders. Any bonus offer is subject to specific terms and conditions, which we display clearly when you claim the bonus. Bonuses may include wagering requirements, game restrictions, or time limits. You must meet all bonus conditions before you can withdraw bonus funds.

We reserve the right to modify, suspend, or cancel any bonus offer at any time. If you believe a bonus has been applied incorrectly, contact our support team. We will review your account and explain the bonus terms in detail. Bonus disputes are typically resolved within one business day.

Account Conduct and Prohibited Activities on capsa

When you use capsa, you agree not to engage in fraudulent activity, money laundering, or any illegal conduct. You must not use multiple accounts to circumvent our terms or claim bonuses multiple times. You must not share your account credentials with others or allow unauthorized access to your account.

We monitor capsa accounts for suspicious activity. If we detect fraud, unauthorized access, or violation of our terms, we may suspend or close your account without notice. Any funds in a suspended account may be forfeited. If you believe your account has been suspended in error, contact our support team to appeal.

Prohibited conduct

Fraud, money laundering, multiple accounts, credential sharing, or any illegal activity.

Account suspension

We may suspend or close your account if we detect prohibited conduct. Funds may be forfeited.

Appeal process

If your account is suspended, contact our support team to request a review and appeal.

Dispute Resolution and Complaints on capsa

If you have a complaint about capsa or believe we have breached our terms, contact our support team via live chat, email, or phone. We respond in English and local languages, and our team aims to resolve most complaints within one business day. Provide as much detail as possible about your complaint, including dates, transaction IDs, and any relevant screenshots.

Our support team will investigate your complaint and provide a written response. If you are not satisfied with our response, you can escalate your complaint to our management team. We will review the escalation and provide a final decision within three business days. If you remain unsatisfied, you may pursue dispute resolution through your payment provider or local regulatory authorities.

Jurisdiction, Liability, and Limitation of Liability on capsa

capsa operates only in jurisdictions where online gaming and sportsbook services are legally permitted. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. By using capsa, you confirm that you are accessing the platform from a jurisdiction where our services are legally offered.

capsa provides our platform on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from technical issues. We are not liable for any indirect, incidental, or consequential damages arising from your use of capsa, including loss of profits, data loss, or business interruption. Our total liability to you is limited to the amount you have deposited on capsa.

We maintain industry-standard security practices to protect your account and personal information. However, we cannot guarantee absolute security. If you experience a security breach or unauthorized access, contact our support team immediately. We will investigate and take appropriate action to secure your account.

Changes to Our capsa Terms

We may update our capsa terms at any time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of capsa after changes are posted constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account and request a withdrawal of your balance.

Our capsa support team is available to answer questions about our terms. Contact us via live chat, email, or phone during business hours. We respond in English and local languages. Whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our team can assist with account questions, payment inquiries, or clarification of our terms and conditions.